About Us
Online Carpets is the UK’s leading online flooring store. We began with a fledging online e-commerce site in 2011 and were one of the first businesses in the UK to offer customers the opportunity to buy flooring online.
5 decades of flooring expertise
Since we began, we have had a price model to rival high street stores and other online retailers, plus fast delivery, online chat and the ability to request free flooring samples by post, which were all unique offerings in the flooring sector back in 2011. Our history as a family flooring business dates back even further, to the late 60s, when we began with a chain of flooring stores in the north of England.
Same products. Lower price.
We remain a family business today, with over 5 decades of experience in the flooring sector and an enduring ethos of ‘best quality at the lowest price’. And this is where we differ from every other flooring store in the UK. Our prices are the lowest. Simple as that. And this is now more important than ever.We offer the same quality products as other retailers and sell them at a lower price. All underwritten with our lowest price guarantee.
Nationwide delivery fleet
We have invested in our own extensive fleet of delivery vehicles and drivers to ensure the most efficient, streamlined delivery service for our customers. We have depots across England, Scotland and the Welsh borders to ensure your order reaches you as quickly as possible. Two thirds of our deliveries are now made using our own fleet, with the remainder fulfilled by trusted courier partners.
We price check the competition
We ensure our prices are the lowest and stay low with daily checks on competitors prices, much in the same way the leading discount supermarkets do. This software not only checks product prices, but also delivery fees, surcharges and other thresholds, to help ensure that you always get the lowest price.
Feefo Gold Trusted Service
We have won the ‘Trusted Award’ five years running from the independent consumer review site, Feefo. We now have over 34,000 5-Star reviews - more than any other flooring store on the platform. A true mark of excellence.
Dedicated Customer Care Centre
Unlike so many other large companies, you can always contact Online Carpets quickly and easily. Our customer care centre is open 7 days a week and is contactable by phone, email, or online chat.
Our experienced team, have a wealth of knowledge and are on hand to assist you with pre and post sales enquiries, on products, deliveries, fitting advice and so much more.
Continued investment and evolution
As our business has grown, we have continued to invest in infrastructure, personnel, transport logistics, stock and our online shopping platform to ensure that our customers get the best possible service and price.
This includes a website re-launch in 2015 that included a responsive design to aid easier navigation for customers on tablet and mobile. And a re-platform in 2021 to again give customers a better experience with a fresh design and improved product photography.
We have made huge investments in multiple warehouses, which now include automated cutting machines and goods handling to ensure a fast, efficient process, from stock to delivery.
