Delivery Information
Christmas Delivery
We are still taking and dispatching orders over the festive period. Please check the dates on the checkout for your estimated delivery period. Please note we are not delivering on the following days:
Christmas Eve, Christmas Day, Boxing Day, New Year's Eve, New Year's Day, Friday January 2nd.
Delivery information
Free Fast Delivery on all orders over £199. Delivery is £19.95 for orders below.
Most orders placed with Standard Delivery should be delivered between 2 - 5 working days.
Express Delivery orders should be delivered between 2 - 3 working days. This service is available for £14.95 extra to most households.
Please note there is a 12 noon cut off for deliveries. For orders placed after noon please add an extra working day, the period for delivery will also be shown on the shipping page of the checkout before you place your order.
Tracking your order
We’ll keep in touch! Once you have placed your order, we will confirm by email that we have received it and we will also notify you when your goods have been despatched. After despatch, we will send you tracking information and in most cases a 3 hour timeslot. Deliveries take place Monday to Friday.
Arranging your fitting
We always recommend booking your fitter once you have received and checked your order, so that in the unlikely event of a hiccup, you will not be inconvenienced.
Receiving your delivery
In most cases delivery is to your external front door. Occasionally, due to accessibility constraints, the driver may only be able to deliver your order to the nearest ground floor access point, which may be the kerbside.
If you live in a flat or apartment unfortunately the driver cannot deliver up flights of stairs.
In certain circumstances, the delivery driver may require assistance with larger items.
We recommend you allow time between your expected delivery date and arranging your carpet fitter
We always recommend booking your fitter once you have received and checked your order, so that in the unlikely event of a hiccup, you will not be inconvenienced.
Please note, there may be a longer delivery time scale for orders that contain one or more items weighing over 50kg.
Grampian, Scottish Highlands & Offshore Locations
Delivery to Aberdeenshire is £34.95 extra and should be delivered within 10 working days. Regrettably we cannot currently deliver to the Scottish Highlands or any offshore locations.